Apple iPhone 7 updates

Apple iPhone 7 Matte Black coating chips off, raises quality concerns

Apple's products are generally renowned for their premium build quality. But it seems that the company's newest flagship smartphone - iPhone 7, isn't exactly one of them.

According to several user reports on Apple's Discussion forums, several Matte Black iPhone 7 models are chipping off paint, exposing the silver aluminium underneath.

"At first I thought it was just the dust. I try to wipe it using microfibre cloth as usual. Until I look closely and see it is the metal part of the body. It seems that the black anodized paint had been chipped off from the phone body. I am really disappointed with what happened to the phone because I was using it very carefully," posted one of the users on the forum.

What's more disappointing is that after having a word with Apple's Customer Support, some users found out that the damage is not covered under warranty since it's cosmetic damage.

"I am in the UK and got my phone (Matte Black 7 Plus) on 1st Nov. I found first paint chip on the top left of the phone on 25th Nov... just had it less than a month," remarked a user.

Some even tried giving some cheap solutions. "Yours is quite visible. Try to touch up using Black paint. I use matte Black paint."

For those who are facing the issue, it is quite a disappointment that Apple is not covering it under any kind of warranty. This also raises questions on the product quality standards maintained by the company for its products.

At the time of launch, the iPhone 7 and iPhone 7 Plus' Glossy Black version also faced some criticism by users, due to being immensely prone to minor scratches.

Why Apple will make smart glasses

It's easy to dismiss the speculation that Apple is working on smart glasses.

It's hard to picture Apple selling smart glasses. But it's also hard to picture them not doing it.

If smart glasses become a popular and mainstream consumer electronics category, Apple will almost be required to enter the market as a fiduciary responsibility to Apple shareholders.

Consider the plight of poor Apple. Smartphone margins are shrinking. The tablet market is flabby. Smartwatches aren't panning out as a mainstream platform. Apple TV is still not going to bring in huge profits. So Apple has to adapt and keep up with the evolution of consumer technology to continue to dominate the market as well as secure its growth.

Also, the choice of smartphone in the future may be dictated by the use of smart glasses. If mainstream smart glasses require an Android phone, Apple could lose market share.

What's certain is that Apple is working on smart glasses.

Intriguingly, Apple has made some augmented reality-based company acquisitions. Apple bought PrimeSense, which makes the sensor technology in Microsoft's Kinect. They also nabbed augmented reality startups Metaio, Faceshift, Emotient and Flyby. AR-related patents by Apple go back a decade.

And tech blogger and evangelist Robert Scoble posted a rumor on Facebook that Apple may be working with Carl Zeiss on smart glasses. (I told you about Carl Zeiss Smart Optics technology in this space a year ago.)

All that planning, thinking and spending may pay off for Apple when smart glasses go mainstream.

And when I say mainstream, I mean totally mainstream. What if nearly all glasses were smart glasses?

The company that makes your glasses is getting 'smart'

The signs of the mainstreaming of augmented and mixed reality are everywhere. The biggest one yet happened earlier this week when French lens giant Essilor merged with Italy's eyeglass behemoth Luxottica in a $53 billion deal that will result in the world's largest glasses company, to be called EssilorLuxottica.

Wait, Essilor? Luxottica? These aren't exactly well-known companies in tech circles. Let me introduce you.

Essilor is the world's largest maker of corrective lenses. The company is strongly focused on research and introduced the world's first branded progressive lenses.

You also may have encountered Essilor on its retail sites, FramesDirect.com and EyeBuyDirect.com. Your optometrist definitely has. The company runs the MyOnlineOptical e-commerce site for eyecare professionals.

Essilor also unveiled last year a prototype of an augmented reality system for the visually impaired called MyEye, which enables any text to be read, converted to text and then read aloud to the wearer.

And you're probably already a big Luxottica customer. The company sells under most of the mainstream brands you're familiar with, including Ray-Ban, Oakley, Vogue Eyewear, Giorgio Armani, Brooks Brothers, Bulgari, Burberry, Chanel, Coach, Dolce & Gabbana, DKNY, Polo Ralph Lauren, Prada, Ralph Lauren, Versace and many others. And you've likely shopped at Luxottica stores, including Sunglass Hut, LensCrafters, Pearle Vision, Sears Optical, Target Optical, Glasses.com and others.

So the world's biggest lens company is merging with the world's biggest frame company. Here's the best part: Essilor CEO Hubert Sagnières told the media that the purpose of the merger was innovation in "connected glasses," and the ability to deliver them "extremely fast to consumers through all the stores of the world and all [our] networks," according to the Financial Times.

I'll refer you to the list of brands and stores above. That's where the world's largest eyeglasses company plans to deliver smart glasses, and fast.